Good service does not end with the purchase - and that is exactly what has now been awarded!
The comparison portal e-Roller.com has tested and evaluated various manufacturers and named three brands "E-Scooter Service Winner" - VMAX is proud to be among them!
In the test, customer service in particular was evaluated - both before and after the purchase of an e-scooter. Important criteria included Accessibility of customer servicethe availability of spare parts and the repair service.
Double award
After our award as service winner and as one of the best e-scooters of 2024, we are all the more delighted to have been recognized for our outstanding service. Quality of service, Customer satisfaction and first-class service are top priorities at VMAX.
But what happens when...
- The mudguard breaks off or a tire or blinker light needs to be replaced? → Order a spare part and replace it yourself with our instructions - or carry out the repair in our in-house workshop carry out the repair.
- The display shows an error code? → Our support team will help you quickly - by hotline, email or with our detailed FAQs & Instructions.
Especially in warranty cases, it is crucial to get help quickly and reliably. Unfortunately, many used e-scooters end up on the secondary market or at the recycling center, even though they only have minor, easily repairable defects - simply because the service is lacking.
This is not the case with VMAX! We set the highest standards for ourselves and our workshop service to ensure that repairs professional and fast be carried out. This keeps your e-scooter ready for use and sustainable for longer.
Our service for you - fast, competent & reliable!
- Quick availability by e-mail & telephone - Our customer service usually responds within a few hours!
- Comprehensive support - Whether it's purchase advice, repairs, commissioning, care or maintenance - we can help you.
- Helpful resources - Use our FAQs, Repair instructions and helpful articles for quick solutions.
- Spare parts immediately available - All parts are always orderable and directly available!
- Do you have any questions? We are just a click away!
This article was written by Chiara, Junior Marketing Manager at VMAX.
